Serviceline redefine best practice service delivery using Maxoptra
London. 18 May 2015
Serviceline, the leading commercial catering and refrigeration equipment service provider, are pleased to announce that stage one of their project with Maxoptra field service management software to transform the Company’s planning and scheduling operation, has met all set expectations and will now be rolled out across the whole business.
“We had this vision for the business of what we wanted to achieve. For us, customer service is key, it’s all about communication, the relationship you build and maintain with your customers. We always had a belief that if we could automate the planning and scheduling process to quickly provide the information our people needed to make the best decisions then they would have more time to talk to customers.”
“Maxoptra is the embodiment of that concept. It is the first and only dynamic scheduling and planning system that we have found that does that, where there is the programming functionality to take away 90% of what our staff have had to do manually.”
Steve Elliott, Managing Director
With a resource of 120 engineers collectively possessing over 400 different skill sets, planning, matching and allocating each job to the best qualified Service Engineer per customer, when new jobs coming in during the day continually change priorities, has been increasingly challenging.
Something had to change.
Steve continues: “It used to take six months for a new planner or dispatcher to learn fully how to use the two booking systems we used to manage the complexity. Now we have complete visibility of where our engineers are and the status of each job. That allows us to consider options and make the best routing and planning decisions quickly. Maxoptra is a central part of what we are doing.”
Stuart Brunger, Business Development Director for Maxoptra commented: “our easy to use web-based service platform importantly allows Serviceline to leverage the full potential of their existing TomTom WEBFLEET telematics platform by being able to automatically compare planned v actual activity in real-time – and getting rid of time-consuming manual processes.”
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Maxoptra is a dynamic scheduling and route optimisation software platform designed to enable fast and efficient decision-making, in real-time, within ever-changing operational environments, particularly service management, supply chain, distribution and home delivery.
Easy to use, affordable and highly customisable, Maxoptra helps companies to do more business with the same resources at a lower operational cost and having an open API is an ideal complement to any telematics, WMS and CRM solution. As a subscription-based SaaS solution, Maxoptra is accessible 24/7 from any web browser worldwide, meaning every new release of functionality is immediately available to subscribers with no additional charge or upgrade cost.
Our scheduling solutions manage over 10,000 fleet vehicles worldwide every day. Customers include Gist, Avis Car Rental, Snap On, Serviceline, Walkers Transport, Champion Timber and many others.
Maxoptra is a division of Magenta Technology. www.maxoptra.com
Serviceline as a company is dedicated to the repair and maintenance of commercial catering and refrigeration equipment. We specialise in looking after equipment from all makes and manufacturers, from preparation, cooking and refrigerated storage, to servery counters and dishwashing systems. We directly employ a team of around 120 fully trained engineers located around the country to facilitate our offering of national UK support. The regional based engineers are controlled from our office in Stevenage which houses our spare parts and logistics team, contact centre and other office functions. We offer support to various types of establishments from small café style kitchens, national restaurant chains, large event stadiums to large blue chip companies with multi-site operations.
Our motto is to offer a one-stop shop for all catering equipment repairs.