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Highly Customised Mobile Solution for Driver

Business objective
Avis UK is the fastest growing car rental company in the UK with over 340 car rental locations across the UK.

To make the car rental experience more convenient for their customers, Avis UK also provides an enhanced rental car delivery and collection service, called Avis Delivers, allowing customers to have their rental cars delivered to and collected from their home or any other address. The Avis UK delivery and collection network involves:

To ensure full control of their fleet on delivery and collection assignments and enable end-to-end visibility of their fleet operations, Avis UK made a decision to equip these vehicles with a reliable and cost effective driver PDA application that would support their specific operational workflows, enabling on-time delivery of rental cars to customers, collection of vehicles by Avis drivers, and also provide GPS tracking functionality for such operations.

Customer challegne
Before the decision to roll out Magenta’s driver PDA application was made, Avis UK had previous experience of working with another solution provided by one of the standardised product vendors. Instead the solution delivered Avis and their drivers a number of issues that seriously affected their operational efficiency. Some of these issues included:

These challenging operational issues made Avis UK re-consider the vendor and their approach to the solution, and shaped their view to streamline operations and achieve maximum efficiency for minimum investment. Magenta as Avis’ existing long-term technology partner, was asked to come up with a new solution that would closely meet the requirements of their quickly growing business.

Magenta’s solution
Magenta worked closely with Avis UK’s Operations team to configure our driver PDA application, and implemented a new highly customised mobile solution for their fleet on delivery and collection assignments that:

The driver PDA application implemented by Magenta is seamlessly integrated with and currently working as a part of the Wizmap Dispatch and Tracking solution also delivered to Avis UK by Magenta based on our Mobile Workforce Management Solution.

Customer results
Having switched from the previous mobile device client to Magenta’s PDA application, Avis was able to achieve: