London, 06 October 2016: eConnect Cars is improving the safety of passengers with the provision of detailed booking confirmation and contact facilities. Using the cloud-based Echo dispatch platform from Magenta Technology, eConnect Cars can easily share the vehicle registration mark, driver’s name and private hire licence number, and even a picture of the booked driver. This information is available to passengers, prior to the start of the journey, by email, text and phone.
eConnect Cars is also using Echo to provide passengers with contact details for their operating centre in case of problems during or after their journey. Part of newly introduced legislation from Transport for London (TfL), these initiatives are designed to improve passenger safety and raise service levels in the ultra-competitive London private hire and taxi market.
“Using Echo, we were already virtually compliant with the new regulations – even before they came into effect,” commented Ken James, Transport Operations Manager at eConnect Cars. “However, the latest version of Echo raises our passenger safety and service levels even higher. We can now share with customers, at the touch of a button, details of the driver and vehicle, including photographs, via their smartphone or other Internet enabled device. This not only gives our passengers confidence in our service, but also allows them to share details of their journey with concerned relatives or friends.”
The Echo cloud based private hire and taxi dispatch platform already provided a number of features that helped operators comply with the new TfL regulations, including the provision of booking confirmations and contact facilities, accurate fare estimates and essential record keeping. Additional functionality offered by the Echo platform includes: an advanced Call Module, including caller identification, call history management and call monitoring, with call playbacks automatically attached to bookings; a Customer Web Booking Portal; a newly enhanced Customer Booking App; Dynamic Delays for the automatic calculation of response time; Flight Lookup and Validation; and integration with third party systems – all essential tools for customer safety and first class service.
“Using Echo, eConnect Cars already went above and beyond the new regulations, with multi-platform customer apps and accurate ETA calculations, for example,” added Torsten Brose, Echo Business Development Director at Magenta Technology. “And with the latest release of the cloud based software, available to all users free of charge next time they log on, they can achieve even higher levels of customer safety and service.”
Full details of the new regulations can be found at https://tfl.gov.uk/info-for/taxis-and-private-hire/new-private-hire-regulations
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About eConnect cars
Award-winning eConnect cars uses a fleet of 100% electric vehicles to deliver zero emission ground transportation services to clients throughout London. Their top-of-the-range Nissan Leaf and Tesla Model S vehicles have carried over 100,000 passengers since the company started less than three years ago, and continue to provide a zero compromise service for those looking to maximise their corporate and social responsibility objectives.
eConnect cars limited,
92 Cannon Workshops. London E14 4AS,
A cutting-edge private hire car and cab operational platform designed and delivered by Magenta Technology, the creators of Addison Lee’s Shamrock platform, Echo is second-to-none in delivering the highest on-demand customer service at the lowest cost.
With superior feature rich functionality and proprietary auto allocation technology, Echo provides full visibility of every vehicle in real time, ensuring drivers can be punctual, with less waiting time – thereby increasing customer satisfaction, driver earnings and their loyalty.
Echo is a division of Magenta Technology.
Magenta’s scheduling solutions manage over 10,000 fleet vehicles worldwide every day. Customers include Carrot Cars, Greentomatocars, Blackberry Cars, eConnect Cars, Longleys, and Avis Car Rental.
Magenta Corporation Ltd
29 Curzon Street, London W1J 7TL